Cancellation Policy

Effective Date: September 1, 2026

Cancellations that occur before September 1, 2026 will not count toward the cancellation limits in this policy.

Albany Cleaning Solutions reserves a recurring time on our schedule for each customer. This policy helps us provide dependable service to every customer and protects the time reserved for your cleaning team.

Why We Have This Policy

• To prevent abuse of our scheduling system.
• To provide our employees with a reliable work schedule they can count on.
• To ensure customers who keep their appointments do not unfairly subsidize the costs created by repeated cancellations.
• To help keep cleaning-service prices down for all of our customers.

Cancellation Fees

• Within 48 hours: Cancellations made within 48 hours of the scheduled visit incur a $30 cancellation fee.
• Within 1 hour: Cancellations made within one hour of the scheduled visit incur a fee equal to the full price of the visit.
• Lockouts: If our team cannot enter the property at the scheduled time, the full price of the visit will be charged.

Recurring-Service Cancellation Limits

Cancellation limits are measured over a rolling 12-month period:

• Biweekly customers: A maximum of four cancellations.
• Weekly customers: A maximum of eight cancellations.

If you need to cancel more often than the applicable limit:

• We will remove your recurring appointment from the schedule until you are in a position to maintain regular cleaning service.
• To keep your recurring place on the schedule, you must pay the full service price for each additional canceled visit.

Rescheduling

Rescheduled appointments do not count as cancellations and are not subject to the cancellation fees or limits in this policy. However, if a reschedule is attempted but the rescheduled service does not take place, the applicable cancellation fee will still apply.

Company Cancellations

Appointments canceled by Albany Cleaning Solutions do not count toward a customer's cancellation limit. This includes appointments canceled due to holidays or the Company being short-staffed.

Ways to Prevent Cancellations

The following steps can help ensure that your scheduled cleaning can take place:

• Provide our cleaning team with a key or another reliable way to enter the property.
• Make sure any entry codes, gate codes, or security instructions are current and shared with us before the visit.
• Place pets in a secure crate or a separate, closed room for the duration of the service visit.
• Keep the scheduled service date and time noted on your calendar and review appointment reminders.
• Contact us as early as possible if a scheduling conflict arises so we can arrange a reschedule.
• Provide a backup contact who can help our team gain access if you are unavailable.

Policy Enforcement

Beginning September 1, 2026, exceptions to this policy and waivers of applicable cancellation fees will no longer be granted.

Contact Us

If you have questions about this Cancellation Policy, please contact:

Albany Cleaning Solutions
Email: albanycleaningsolutions@gmail.com
Phone: (229) 299-1626

Mailing Address:
1903 Palmyra Road
Albany, GA 31701